Mr. Birch Greetings sir! I recently completed a VA refi with Ryan Schlothauer. Having owned several homes I have been through this finance process many times over the years. Of all the finance folks I have dealt with Ryan was the most friendly and professional, a solid 10. He kept me informed on a daily basis and provided answers to all my questions. He always addressed me as Mr. Lileks even after I would state, " call me Doug". From my experience Ryan is a solid asset to your company and I wish him and your company much success in the future. Many thanks, Doug Lileks